Privacy Policy

This Privacy Policy (“Policy”) describes:

• The type of information that we may collect from you when you access or use our Website for inter alia creating awareness about our brand, our mission, our services, our products/solutions, upcoming events, industry insight, news, and to demonstrate our overall brand value and,
• our practices for collecting, using, maintaining, storing, protecting, dealing with and disclosing that information.

We encourage you to read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices as provided herein, you are advised not to browse the Website. We reserve the right to make changes or updates to this Policy from time to time as per Applicable Laws and otherwise and urge you to keep yourself updated with the Policy as uploaded on the Website from time to time, before you use the Website and/or disclose any information to us. By accessing, browsing or using our Website you agree to be bound by the terms of this Policy.

I. Types of information that we may collect through the Website

A. Information that you provide to us: The information that the User may provide to us includes but shall not be limited to-

1. Personal Information. The User may be required to provide personal information such as full name, postal address, telephone number, e-mail address (“Personal Information”) which is unique to the User and may be used by us to identify such a User.
2. Sensitive Personal Information: The User may be required to provide to the Website, such information, which as per the Applicable Laws is sensitive personal information which includes financial information such as bank account number, credit/debit card details or other payment instrument details.
   Please note that the term Personal Information and sensitive personal information may be construed and understood differently as per the Applicable Laws.
3. Transactional information: If you make any purchases on our Website, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including the relevant payment gateway processors.

B. Information we collect through Automatic Data Collection technologies:

We may automatically collect certain information as you browse the Website or use our services for inter alia enhancing our content and your experience, including but not limited to :

1. Device information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
2. Cookies: The Website may use cookies, which allow the Website to collect and store certain information from your browser. The Website shall receive information, including but not limited to, your IP Address, the kind of browser you use, the version of your browser, your e-mail address, your password, your browser history, search history, computer and connection information such as browser plug-in types and versions, operating system, and platform; booking history. We use this information to customize our browsing experience as well as the services, to create more features and upgrades depending on your usage and requirements of the Website.
3. Other Activities: The Website may collect information of other activities of the User on the Website including number of times User visited the Website, date and time of last visit, pages viewed, service mostly used, domain name, and such other activities on the Website.
4. Mobile device IDs: Unique mobile device identifier, if you are browsing the Website and/or availing our services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you.
5. Location information: Our Website collects real-time information about the location of your device, as permitted by you.

II. Purpose of collecting and processing the information

The information you provide to us, may be used for the following purposes:

1. to communicate with you, to verify your identity and to process your enquiries and request about our initiatives and services.
2. To enhance the functionality and to improve the quality of our services.
3. Understand our users and improve the content and features of our Website, our services, process and complete your transactions, make special offers and building our brand centric community.
4. To organize events and brand initiatives from time to time.
5. To allow you to sign up for our professional community.
6. Administer our services and diagnose technical problems.
7. Further, provided that we have an explicit consent from you, we may also use your Personal Information additionally for:

   i. Analysis and development of our products or services, improve your overall experience of our Website and enhance our products, services, Website content and navigation.

   ii. Marketing of promotional offers, sharing newsletters and schemes- Should you subscribe to receiving marketing related communications from us, we will send you such newsletters and updates regarding our Website and services through emails, telephone calls etc. Kindly note, this consent is revocable i.e. you may, as per your discretion, unsubscribe and elect to stop receiving any marketing communications at any time by simply clicking the link at the bottom of the email, or by sending us an email at hello@klypup.com

8. Provide you with customer support and other generic support services- Information submitted by you on our Website, via any of the contact forms will be used solely to respond to your queries. We may retain such information for customer service purposes only but will not use it for marketing without your consent.
9. We may anonymize and/or de-identify information collected from you through including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation, as per the Applicable Laws.

Processing of the information-
We may process your information as the Applicable Laws, in cases where your consent is obtained, to fulfill our legal obligations, for performance of contracts entered into with users, customers third-party vendors etc. or where processing of the information is essential for Klypup’s legitimate business interests and compliances.

III. How We Share the Information We Collect

We may disclose information that we collect from you, or you provide, as described in this Policy, in the following ways:

A. General information Disclosures

1. To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company.
2. To contractors, service providers and other third-parties whom we use to support our business who are bound by strict contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. We do not share personal data with third parties for marketing purposes without your explicit consent.
3. To fulfil the purpose for which you provide it.
4. For any other purpose disclosed by us when you provide the information.
5. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process, as per Applicable Laws. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Policy or the terms and conditions, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of Klypup, our employees, Users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as court order or government demand to comply with the law.
6. To enforce or apply our terms and conditions and other agreements, including for billing and collection purposes.
7. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Klypup, our customers or others.
8. Government authorities or regulatory bodies, upon court orders or government demand or to comply with the laws, apart from reasons cited in clause e above.
9. We may share your information in any other circumstances, where we have your due explicit consent.

B. Google Analytics

To help us better understand your requirements, we may use third-party web analytics for our services, such as Google Analytics. These service providers use the sort of technology described in the “Automatically-Collected Information” section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our Users’ use of the services. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser Add-on.

IV. Choices given to the Users in terms of disclosure of information

1. You are free to choose the Personal Information that you want to provide to the Website. Even though restricting to provide Personal Information would refrain you from taking advantage of the full features of the Website.
2. You understand and acknowledge that in case you do not provide the required Personal Information to the Website, you shall not be able to take advantage of the full features of the Website.
3. In case of any change, the User is free to update or edit existing information on the Website as per his need. When such information is updated we usually keep a copy of the previous version for our records.
4. In case you do not consent to accepting cookies, please feel free to change your browser settings and disable cookies altogether. However, since cookies allow you to take advantage of some of the Website’s essential features we recommend that you leave them turned on.
5. You agree and understand that we shall have the right to share some or all of your Personal Information that is available with us, should we plan to merge with or are acquired by some other business entity.

V. Retention and Storage of Personal Information

You hereby acknowledge, agree and expressly authorize us to retain and store your information in the database of Klypup in India, for the period as permissible by Applicable Laws and to use such data, for the above-mentioned purposes including without limitation any legal or reporting requirements. After the retention period, the information is deleted or anonymized

We have adequate protection measures, both technical and organizational, in place for storing and processing your data.

VI. Access Rights and Amendment to Personal Information

Klypup duly complies with the Digital Personal Data Protection Act (2023) and the rules made thereunder and accordingly:

1. You have the right to access your Personal Information and sensitive personal information. Accordingly, you have the right to access, request correction of inaccurate/incomplete Personal Information and sensitive personal information, request update or deletion of your Personal Information and sensitive personal information or restrict/withdraw consent for processing of such data.
2. We have a dedicated Grievance Officer to ensure that we continuously process your data in an open, accurate and legal manner. If you have any requests in relation to your rights stated above or need to access your Personal Information, you can always contact our Grievance Officer at details provided in Clause X.

VII. Third Party Links and Services

The Website may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other third-party websites or services which may be linked on our Website. We do not endorse or make any representations about third-party websites or services. Our Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third party’s privacy policies separately.

VIII. Security of Information

1. We comply with the Applicable Laws while collecting, using, storing, disclosing, transferring, processing and protecting your information. We employ reasonable security practices and procedures and we have put in place appropriate technical, organizational and security measures (such as firewalls, data encryption tools- both in transit and at rest, security assessments and audits, access controls and user authentication protocols to prevent unauthorized access, storage of information in a secured manner etc.), to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed and to safeguard your information.
2. have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator, of a suspected breach where we are legally required to do so.

IX. Grievance Officer

Name: Nandini Solanki
Organization: Klypup Solutions LLP
Address: B-2105 Apex Alphabet, Sector 1, Bisrakh Jalalpur, Greater Noida West, Uttar Pradesh 201318
Phone: 9873926652
Email: nandini.solanki@klypup.com

X. Governing Law

The use of our Website and purchase of any products, through the Website shall be governed by the laws of India. Any dispute arising out of or in connection with this Policy is subject to the exclusive jurisdiction of the Indian courts at Karnataka.